Student Health Insurance

You will be emailed a copy of your insurance ID card, as well as a brochure with your plan details, upon enrollment. You will also be able to download your ID card at any time through the MyDocuments section of your Student Zone.

Through Cigna Envoy, you can find doctors and hospitals that accept your plan, submit and track your claims, access Telemedicine and Virtual Emotional Wellness, access health and wellbeing resources, send questions to Cigna through the secure messaging portal, and more!

Cigna Envoy is available in multiple languages, and you can set your preferred language in your Envoy account once you register.

You can register online at: https://www.cignaenvoy.com/ or through the Cigna mobile apps through your Apple App Store or Google Play.

To register, you’ll use the 9-digit ID number on your insurance ID card. Please note, you will need to add “01” to the end of your ID number to register. You can learn more about the registration process through your Student Zone here.

Yes! Your plan includes access to Teladoc virtual telemedicine, allowing you to seek treatment with a doctor from the comfort of your own home. This service is included in your plan at no additional cost.

You can use Teladoc to help treat non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. You can learn more about accessing telemedicine through your Student Zone here.

Your insurance plan uses the Cigna Open Access Plus Network. You can locate doctors through Cigna’s online search tool, which can be accessed through your Cigna Envoy Account, Cigna’s mobile app, or through your Student Zone here. You can also call Cigna directly for assistance finding doctors and hospitals in your area that accept your insurance plan.

You can also visit www.cigna.com and follow these steps to locate providers in your area.

• Select “Employer or School”.
• Enter address, city, or zip code, and then choose doctor type, by name, or facility.
• Click “Continue as Guest.”
• Click on “Continue”.
• Choose the Open Access Plus Network.
• View search results.

When going to an in-network provider, discounts will apply so you will pay less out-of-pocket. If you go to an out-of-network provider, you may need to pay for the visit upfront, and then file a claim to be reimbursed for your eligible expenses.

If you aren’t feeling well, follow the steps below to seek treatment!

• For non-emergency care, use Teladoc Telemedicine whenever possible.
• For in-person treatment, visit a doctor or hospital that accepts the Cigna Open Access Plus Network.
  • Urgent Care Centers and Walk-In Clinics are often the best places to seek medical care quickly and you will pay less out-of-pocket.
  • Only use the Emergency Room (ER) in emergency situations. Your plan may include an additional ER deductible that you will have to pay if you seek treatment at the Emergency Room.
• Always show a copy of your insurance ID card when seeking treatment.
• Follow up on the status of your claims in your Cigna Envoy account.

When going to an in-network provider, discounts will apply so you will pay less out-of-pocket. If you go to an out-of-network provider, you may need to pay for the visit upfront, and then file a claim to be reimbursed for your eligible expenses.

You will only need to file a claim if you paid for your visit or any prescription medication out of pocket. You will be able to submit your claim, along with any itemized receipts, bills, medical notes, etc. right online through Cigna Envoy.

If you were not required to pay for your visit upfront, the doctor's office or hospital should submit the claim directly for processing. Once your claim has been processed, or if any additional information, like an Accident Questionnaire or medical records, are requested, you’ll receive an email letting you know to log in to your Cigna Envoy account to check on the status.

Please note: You will only receive an email notification if you’ve already registered for your Cigna Envoy account. We recommend registering for your Cigna Envoy account as soon as possible!

Your plan includes free access to the International Member Assistance Program (IMAP), which is a virtual and telephonic counseling service focused on providing safe, secure, and private means of seeking mental health assistance from licensed counselors.

The IMAP counselors are trained to aid in managing anxiety and depression, stress, substance use, improving family communication, harmony between school and home life, bullying, dealing with life changes, grief, and more. You can learn more about accessing IMAP through your Student Zone here.

If you have any questions about the plan, need help finding a doctor, or need assistance with your claims, you should contact Cigna directly for assistance. Their contact information can also be found on the back of your insurance ID card.

🔹 USA Toll Free: +1.800.441.2668
🔹 USA Direct: +1.302.797.3100
🔹 Secure Messaging through Cigna Envoy